Indoor unit not cooling or heating
Mention the operating mode, set temperature, room temperature, fan behavior, and whether the outdoor unit is running.
Ductless mini-splits can heat and cool individual zones without traditional central ductwork. Service requests often involve no cooling, no heating, water leakage, error codes, weak airflow, unusual noise, frozen coils, dirty components, or planning a new single-zone or multi-zone installation.

Use this guide to understand common mini-split service situations, organize the symptoms or project details, and prepare for a service conversation. Quick Home Services connects service requests with independent professionals and does not diagnose or quote property-specific work online.
Describe what you can see, hear, smell, or feel at the property. A clear symptom is more useful than guessing which part has failed.
Mention the operating mode, set temperature, room temperature, fan behavior, and whether the outdoor unit is running.
Stop using the unit if leakage threatens walls, finishes, or electrical components and arrange service for drainage, icing, or installation-related concerns.
Record the exact code or light pattern and the model information if it is easy to access; do not repeatedly reset the system to hide the symptom.
Installation questions can include the number of zones, room use, outdoor-unit location, line-set routing, electrical supply, condensate drainage, and control preferences.
Similar symptoms can have different causes. These are broad categories to help you understand what may be inspected, not a remote diagnosis.
Dirt, airflow restrictions, frozen coils, drain blockages, or condensate routing can affect ductless performance and cause leakage.
Sensors, remotes, control boards, wiring, and communication between indoor and outdoor units can affect operation.
Leaks, line-set issues, charge, compressors, fans, flares, mounting, and other system-specific conditions require trained evaluation.
Explain what is happening now and whether you are seeking repair, replacement, installation, maintenance, or an evaluation. For mini-split service, equipment age, visible damage, recent changes, and urgency can all be useful.
The service professional may inspect the relevant equipment, piping, controls, connections, airflow, drainage, or other system components before recommending a scope of work.
Before authorizing work, confirm what is included, expected timing, warranty terms when offered, permits or code-related requirements when applicable, and whether repair or replacement alternatives should be considered.
You do not need to diagnose the problem yourself. These details can help the first conversation focus on the right service category and level of urgency.
For smoke, fire, sparking, a suspected gas leak, carbon-monoxide concern, or another immediate danger, leave the affected area and contact the appropriate emergency or utility service before arranging routine HVAC work.
Browse currently available Quick Home Services locations for local service information and the dedicated phone line for your service request.
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View HVAC installation guidePossible categories include operating mode, dirty filters, airflow, coil icing, controls, outdoor-unit faults, or refrigeration issues. A technician can test the system and identify the actual cause.
Drainage problems, dirty components, icing, installation slope, or other conditions can cause water leakage. Stop the unit if water is damaging the property or approaching electrical components.
Many ductless heat-pump systems provide both heating and cooling, but performance depends on equipment selection, outdoor conditions, building load, number of zones, and installation design.
Yes. Use the HVAC line and describe the property, rooms or zones, and whether you are considering a new installation, replacement, or repair.
Call the dedicated HVAC line, describe the symptoms, and ask about current availability in your area.